Website Support — Stability and Security

Support and Maintenance

Ongoing support and updates to keep your website stable and secure

Without regular maintenance, a website can lose stability, experience performance issues, and become more vulnerable to errors. We monitor key indicators, update the system, optimize processes, and resolve issues before they impact users. This proactive approach ensures reliable performance as your project scales, your content grows, and your infrastructure evolves.

Scope of Support Services

Dependency and Library Updates

Regular updates of frameworks, plugins, and third-party modules to maintain security, compatibility, and system stability.

Bug and Issue Fixing

We promptly resolve problems that affect the performance and functionality of your website.

Monitoring and Early Issue Detection

We continuously monitor system stability and analyze logs in real time to identify issues before they impact users.

Data Backup and Recovery

We perform regular data backups and ensure fast recovery in the event of technical failures.

API and Third-Party Integration Support

We maintain stable operation of APIs and third-party integrations, monitor for errors, and ensure compatibility with system updates.

Threat Protection and Security Monitoring

We eliminate common vulnerabilities and provide regular security monitoring to reduce the risk of attacks and ensure stable operation.

Technical Consulting and Team Support

We assist your team with complex technical challenges and offer expert advice on architecture, integrations, and optimization strategies.

Pricing

We offer both one-time services — such as assistance with critical issues or consultations — and ongoing support to ensure your website runs reliably, quickly, and securely.

If the project was developed by another team, we’ll start with a technical audit — reviewing the architecture, inspecting the infrastructure, assessing potential risks, and clarifying the tasks. If necessary, we’ll suggest initial improvements. This way, we can reliably support even websites built by third parties.

Basic Support

(for small websites, landing pages, and promo sites)

To ensure stable operation, regular updates, and minor fixes.

from 150 EUR

Regular updates and backups
Basic threat protection and vulnerability monitoring
Website uptime monitoring
Alerts on important changes and failures
Response time — within 1 business day

More about Basic Support — read the FAQ

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Standard Support

(recommended for corporate websites and projects with third-party integrations)

For reliable operation, fast response, and third-party integrations.

from 350 EUR

Everything from the Basic Support package
Priority error resolution
Support for API integrations with CRM and analytics
Support for connected external services
Monthly security audit
Monthly technical report
Faster response — within 4–6 hours

More about Standard Support — read the FAQ

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Business+

(for portals and complex, high-load projects)

24/7 monitoring, advanced integrations, and a tailored approach.

from 700 EUR

Everything from the Standard Support package
24/7 monitoring and emergency response
Control over API operations and module communication
Support for external integrations and analytics systems
Individual consultations

More about Business+ Support — read the FAQ

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E-commerce

(for online stores and e-commerce platforms)

Support for orders, payments, and product data

from 900 EUR

Everything from the Standard Support package
Payment system functionality check
Monitoring of orders, notifications, and product data
24/7 monitoring and emergency response

More about E-commerce support — read the FAQ

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One-time services

(for specific tasks, technical improvements, and consultations)

Quick technical support without a maintenance contract.

from €40/hour

Bug fixes and troubleshooting
Module, CMS, and dependency updates
Server, SSL, and analytics setup
Integration of external services or forms
Performance and security consultations

More about one-time services — read the FAQ

Request service

Prices are approximate and do not include VAT. The final cost is calculated individually — based on project scope, current condition, technical complexity, and business objectives.

For the 'Standard Support', 'Business+' and 'eCommerce' plans, all processes — from monitoring to technical testing — are tailored to the specific project.

Contract terms:

'Business+' and 'eCommerce' — minimum contract duration is 12 months with a 3-month upfront payment.
'Standard Support' — minimum contract duration is 6 months, with payment terms negotiable.

▶How is the maintenance cost calculated?

Prices are approximate and depend on project specifics:

site size and complexity
number of external integrations
current technical condition
required response time and support level
additional tasks (reports, consultations, security)

The final cost is calculated individually. We consider not only technical aspects but also business goals to offer the most suitable package.

▶How is payment processed?

For monthly support — payment is made at the beginning of each month.

Additional one-time tasks can be arranged separately (by agreement).

All terms are documented in a contract and agreed upon in advance.

▶Can maintenance start immediately?

Yes, if the website was developed by our team.

If the site was developed by third-party specialists, we first conduct a technical audit to assess its condition, identify risks, and prepare for stable support.

Support and Maintenance

Ongoing support and updates to keep your website stable and secure

Scope of Support Services

Dependency and Library Updates

Bug and Issue Fixing

Monitoring and Early Issue Detection

Data Backup and Recovery

API and Third-Party Integration Support

Threat Protection and Security Monitoring

Technical Consulting and Team Support

Pricing

Frequently Asked Questions