By using our service, you agree to the terms of this Policy.
We only process your email address in the following cases:
As part of joint marketing campaigns or partner collaborations, we may receive and process your personal data to fulfill contractual obligations or for marketing purposes. This may include combining the data with information obtained from other sources (e.g., analytics or public databases).
If your data is transferred to third parties, we will notify you in advance, indicating the recipient. Similarly, if we receive your data from third parties, they are obligated to inform you before the transfer.
If you provide us with personal data of third parties (e.g., when ordering services for someone else), you are responsible for informing them and obtaining their consent for processing in accordance with this Privacy Policy.
When you visit our website or use our applications, we may automatically collect technical and behavioral data, such as:
If you use a mobile device, we may also collect:
We automatically process cookies to improve our services. You can disable personalization and targeted advertising at any time in the Cookie Settings section at the bottom of the website.
Cookies are small text files stored on your device when you visit a website. They serve as a standard tool to store information about how users interact with web pages.
Cookies help us distinguish (but not identify) individual users and adapt content to their preferences. They are essential for a smooth and personalized online experience.
Our website and applications use the following types of cookies:
You can manage or disable cookies in your browser settings (e.g., Chrome, Firefox, Safari), including incognito/private mode. Disabling technical or functional cookies may impact certain website features.
To manage non-essential cookies, you can also use the Cookie Settings link available in the website footer.
If you visit our website via a smartphone, tablet, or mobile app, the cookie policy and data processing principles remain the same. The interface may be optimized for a better mobile experience.
Your personal data may be processed for the following purposes:
We process your data to conclude and fulfill service agreements (e.g., confirming pre-orders, sending updates, and communicating changes).
If you contact us with questions or issues, we use your data to respond effectively. When necessary, we may share this data with trusted third parties (e.g., cloud providers, payment systems).
Based on your activity, preferences, and order history, we may recommend relevant services.
We also use tools like A/B testing, Google Analytics, Facebook Analytics, and others to evaluate user interactions and enhance user experience.
If you leave feedback or reviews, we may process and display them to improve our services.
Incoming calls to our contact center may be recorded for quality assurance purposes.
We may process your data to comply with legal obligations (e.g., accounting, handling disputes) or to protect our legitimate rights and interests (e.g., preventing fraud or misuse of services).
In certain cases (e.g., discounts or offers), we may request additional information or documents to prevent abuse or fraudulent activity.
We process your personal data based on the following legal grounds:
Data processing is necessary to enter into and fulfill service agreements with you. This includes using your contact and payment data for order processing, communication, and delivery of services.
We may process data based on our legitimate interests, such as:
You have the right to object to processing based on legitimate interest, especially for marketing purposes.
We process your data for email and telemarketing purposes based on your freely given consent.
If you are not our customer, we will seek your explicit consent before sending promotional communications.
You can withdraw your consent at any time by:
In specific situations, we may share your personal data with third parties:
We may engage third-party service providers to send marketing emails, SMS messages, or telemarketing calls on our behalf. These providers are contractually bound to confidentiality and cannot use your data for any other purpose.
To handle payments securely, we use reputable payment gateways. We do not store your full card details. If you choose to save your payment information for future purchases, only limited parts (e.g., the first and last digits) may be stored in encrypted form.
We may share anonymous or pseudonymized usage data with analytics and advertising partners (e.g., Google Analytics, Meta/Facebook) to improve our services and deliver relevant content. These data do not include personally identifiable information.
If we invite you to provide feedback on your experience, your name and email may be shared with trusted third-party platforms for collecting reviews.
We may disclose your personal data to public authorities or legal institutions when required by law — for example, in connection with outstanding payments, legal claims, or requests from government agencies, such as police or courts.
Where necessary for order fulfillment or customer support, your personal data may be shared with our affiliated or subsidiary companies. These entities are required to use your data only in line with this Privacy Policy and applicable laws.
We retain your personal data based on the purpose of processing and applicable legal requirements:
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, or loss. These include:
Our website and services are intended for users aged 16 and above.
If a person under 16 wishes to use our services (e.g., registration, purchases, providing personal information), they must do so with the explicit consent of a parent or legal guardian.
This requirement is in accordance with data protection laws and safeguards the rights of minors.
You have the following rights under applicable data protection regulations (such as the GDPR):
You may withdraw your consent at any time if the data processing is based on consent. You can do so by:
Withdrawal does not affect the legality of processing done prior to the withdrawal.
You have the right to request access to your personal data and confirm whether we process them.
You can also request your data in a structured, commonly used, machine-readable format (e.g., CSV or JSON) for transmission to another service provider.
You may request the correction or completion of your personal data if they are inaccurate or incomplete. Contact our support team to make changes.
You have the right to request deletion of your personal data, except where retention is legally required (e.g., financial documentation).
We may also retain data where necessary to protect our legal interests (e.g., in case of unresolved debts).
You can object to data processing based on our legitimate interest, particularly for direct marketing purposes.
Submit your objection via our contact form, and we will stop processing unless we can demonstrate compelling legitimate grounds.
If:
you may request to restrict processing temporarily. During this period, we will not use your data unless you provide consent or the data is required for legal compliance.
If you believe your data is being processed in violation of your rights, you have the right to file a complaint with the Office for Personal Data Protection of the Slovak Republic.
You are also encouraged to contact us first via the contact form to resolve any issues directly.
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